FAQs

JEHROSE Frequently Asked Questions (FAQ)

Orders & Shipping

Q: How long does delivery take?
A: UK orders typically arrive in 2-4 business days. International orders take 3-17 business days. Please allow 1-2 business days for order processing.

Q: What are your shipping costs?
A: UK shipping is £5.99. International shipping is £23.99. We offer free shipping on all orders over £150.

Q: Do you ship worldwide?
A: Yes, we ship to most countries worldwide. Some restrictions may apply.

Q: How can I track my order?
A: You will receive a tracking number via email once your order ships.

Returns & Refunds

Q: What is your return policy?
A: We offer a 45-day return policy for any unused items in original condition. UK returns are free.

Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive your return. Please allow additional time for your bank to process.

Q: Who pays for international returns?
A: Customers are responsible for international return shipping costs.

Products & Care

Q: What materials are your napkins made from?
A: We offer napkins in premium cotton, linen, and high-quality polyester blends.

Q: How should I care for my napkins?
A: Most napkins are machine washable. We recommend:

  • Cold water gentle cycle

  • Mild detergent without bleach

  • Tumble dry low or air dry

  • Iron if needed on appropriate setting

Q: Are your napkins pre-washed?
A: Some linen napkins may benefit from pre-washing for maximum softness. Please check individual product descriptions.

International Orders

Q: Will I pay customs charges?
A: International customers may be responsible for local customs fees, import duties, and taxes. These are not included in our prices or shipping costs.

Q: What is your currency?
A: All prices are in British Pounds (£). Your bank will convert to your local currency.

Payment & Security

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay.

Q: Is my payment information secure?
A: Yes, we use SSL encryption and never store your full payment details.

Contact & Support

Q: How can I contact customer service?
A: You can reach us at:

Q: What are your customer service hours?
A: We're available Monday-Friday 9AM-5PM GMT. Emails will be answered within 24 business hours.

Quality & Guarantee

Q: What is your quality guarantee?
A: We stand behind our products. If you're unsatisfied with quality, contact us within 45 days for a full refund.

Q: Do you offer wholesale pricing?
A: Yes, please contact us at support@jehroseltd.shop for wholesale inquiries.

Can't find what you're looking for? Contact our friendly customer service team - we're happy to help!